When making a payment by direct deposit, please reference payment with either:
SURNAME INITIAL and CODE eg. a bulk 10 pass for John Doe would be shown as "DOE J B90"
SURNAME INITIAL and INVOICE NUMBER
This will ensure we can accurately reflect your payment against your membership.
Login to your customer portal to view any unpaid invoices and bank details (listed under customer agreements) or email email@example.com .
From 1 January 2021, anyone changing from bulk pass to a monthly pass (payable by the first of the month) or starting a program will be invoiced any outstanding fees at a pro-rata bulk pass rate eg 2 sessions = $18 (Code 2B9).
Any credits remaining when switching from a bulk pass rate to a monthly rate or program will be reinstated once the monthly rate or program has ceased and will expire after 3 months of non-attendance.
Please email firstname.lastname@example.org if you wish to switch to/from a monthly package prior to the start/end of the month to ensure your account is invoiced correctly.
A monthly pass must be paid by the first of each month.
A $20 late fee will be applied to any outstanding invoices after 14 days from invoice date.
All fees are non-refundable.